FAQs

General

How does UBDI use my data?

How long does it take to onboard to UBDI?

Why aren’t there studies?

Why am I not receiving notifications for studies?

I have cashed out but I haven’t received my money, why?

Why don't you just use blockchain for everything?

Is UBDI international?

How do I delete my data?

How do I logout?

How do I update UBDI? How often are updates pushed?

Logging in

What do I need to make an UBDI account?

I already made an account but I want to use Apple ID - what do I do?

I logged in with Apple ID and I think all my studies + money is gone - what do I do?

Wallet / Payouts

How do you pay me?

Community

Is there an UBDI referral program if I invite my friends?

Digi.me health connection

How does digi.me protect my health data?

How do I know I’ve correctly authorized digi.me?

Why when I try to complete a data study with digi.me --it says no data in the vault -- what does this mean?

I was just in the app - why does it make me update?

How do I know the state of my datasource?

How does digi.me manage to not touch, hold or see data while protecting me?