FAQs

General

How does UBDI use my data?

How does digi.me manage to not touch, hold or see data while protecting me?

How long does it take to onboard to UBDI?

Why aren’t there studies?

Why am I not receiving notifications for studies?

I have cashed out but I haven’t received my money, why?

Why don't you just use blockchain for everything?

Is UBDI international?

How do I delete my data?

How do I logout?

How do I update UBDI? How often are updates pushed?

How do I update UBDI/Digi.me to make sure I have the latest and greatest?

Logging in

What do I need to make an UBDI account?

I already made an account but I want to use Apple ID - what do I do?

I logged in with Apple ID and I think all my studies + money is gone - what do I do?

Wallet / Payouts

How do you pay me?

Community

Is there an UBDI referral program if I invite my friends?

Digi.me health connection

How does digi.me protect my health data?

How do I know I’ve correctly authorized digi.me?

Why when I try to complete a data study with digi.me --it says no data in the vault -- what does this mean?

I was just in the app - why does it make me update?

How do I know the state of my datasource?